FAQ

1. ORDER PROCESSING & TIMELINES

  • Order processing & cut-off is at 4:00PM, Monday-Fridays, BUSINESS DAYS *Holidays and Weekends not included*
  • Upon successful execution of your order via the website, please allow 3-5 BUSINESS DAYS *weekends and holidays not included* for us to validate, process and send to fulfillment for ship out. 
  • You will receive an email with further information via the valid registered email address so please monitor your emails until you receive your order. 
  • I completed and paid for my order on a weekend/holiday. How long will it take to be processed?
    • Orders completed over the weekend or on a holiday will be for processing come the next BUSINESS DAY 

**NOTE: Business Days are working days between Monday- Fridays only**

 

2. PRODUCTS AVAILABILITY AND PRICES

  • What color of bags are available?
    • This will be based on availability so keep a lookout! 😊 Color changes monthly so there is no consistent color per drop. 
    • Follow our Strong Girl Facebook page for announcements of available colors of our bag and new items.
    • How much are the bags and other items?
      • See our collections page by visiting our website. Prices per item vary. 
    • Where can I see the item descriptions and features?
      • Item descriptions can be found by selecting the items on our website. There, you'll see a detailed description of our available products.  
      • Do you accept reservations or pre-orders?
        • Due to high demand and limited quantity of our bags, we cannot accommodate reservations or pre-orders. 

       

      3. SHIPPING INFORMATION, DELIVERY and CONCERNS

      • What information do you need for the delivery?

        • It is crucial to provide COMPLETE SHIPPING ADDRESS when ordering through our website. Make sure to include the MANDATORY DETAILS AS FOLLOWS:

          • House Number
          • Street, 
          • Village Details
          • Barangay Information *Mandatory*
          • City
          • Postal/Zip Code
          • Contact Number
      Failure to provide complete shipping address may cause delays in your order. 
      • There's a mistake in the address I input in my Shipping Information, can you help me edit?
        • Information input upon checkout are considered final, please make sure to type slowly and accurately. 
        • With our system being fully automated, we are not able to change anything backend to ensure quality in processing and accuracy in ship out. We will do our best to note this down when processing your order. 
      • Can I edit my shipping details AFTER I've ordered? 
        • We wont be accepting any changes to customers address/ details anymore. Please make sure to indicate the CORRECT SHIPPING ADDRESS AND PHONE NUMBER as these will be FINAL. 
      • How much is the shipping fee?

      See table below:

       Region
      Flat Rate
      Metro Manila
      PHP 120
      Luzon
      PHP 220
      Visayas
      PHP 240
      Mindanao
      PHP 260

      • For international Shipping, execute your order via the website and send us an email with the complete address abroad so we can have your items weighed. We'll respond to you via email with the shipping fees of your items to your country of delivery. 

       

      • How long will it take for my order to arrive/ be delivered?

      You can expect your order to arrive according to the following schedule:

       Shipping Address Delivery Time (estimated) AFTER pick-up from warehouse
      Metro Manila 1-3 BUSINESS DAYS

      Outside of Metro Manila

      (Luzon, Visayas, Mindanao)

      		 3-8 BUSINESS DAYS

      *Outside delivery zone locations*

      		 can take an additional 2-3 days for delivery.
      *Due to high volume of orders, there may be potential delays in our deliveries, especially within the first 1-3 days of dropping our new stock.*

      *Refer to the couriers Shipping Days here.  

       

      • How can I track my order?
        • For Metro Manila-  Deliveries within Metro Manila maybe handled by our in-house courier under Oliviamnl. There is no tracking number, but do keep your lines open as the riders will get in touch with you if they are already within the area for the delivery. 
        • Outside Metro Manila- Visit our partner courier J&T to track your order. Tracking numbers are provided via email once scheduled for pick-up in our warehouse. 

      NOTE: After the courier receives your packages, the Strong Girl tm Team will no longer be able to track their whereabouts. You can track them using the provided tracking number via email.

       

      • What if I am not home to receive my items?
        • Please instruct an authorized POC to receive your parcel on your behalf and inform the driver incase you are not available to receive your package.
        • Kindly provide clear instructions to the rider who will be receiving the package on your behalf. 
        • Any loss of package due to customers unable to receive their package personally, will not make STRONG GIRL or our riders liable. 
        • Any damage caused during transit with J&T will not make STRONG GIRL TM liable. Please contact the couriers local customer service hotline for help regarding your parcel. 
      • What countries do you ship to? Do you offer international shipping?
        • We can ship internationally. 
        • Shipping rates will be provided after order execution via the website. Once we have order of items, we'll be awaiting your email with the international shipping address, weigh the items, and reply with the shipping fee after. 
        • Shipping Fee for international deliveries may vary per location and is SEPERATE from the product total ordered via the website. 

       

      4. MODES OF PAYMENT

          • GCASH
          • QRPh
          • Maya
          • BPI Bank Transfers
          • Credit Cards *Visa and Mastercard*
        • No COD payments allowed

      5. RETURNS & EXCHANGE POLICY

      • What is your return and exchange policy?
        • If the order you received is damaged or incorrect, please contact us ASAP via sending an email to stronggirl.ph@gmail.com 
        • We DO NOT accept returns, we DO NOT allow EXCHANGE. Since the bags sell out quickly, we do not have any extra stock to exchange the items incase you change your mind regarding the color. 

      6. REPAIRS

      • I'd like to have my bag repaired, can I get it fixed through your team?
        • If bags are received with defective materials (buckles, loose stitching etc.) we can have it repaired for free. 
        • If the bags is broken due to wear and tear of customer fault, we can repair the bag for you at a minimal cost. 
        • Send an email to stronggirl.ph@gmail.com for further instructions 
      • Who will shoulder the shipping for the repairs going to and from?
        • For defective items, we will be shouldering the shipping fees to and from your location. 
        • For customer fault/wear and tears repair requests, customer will be shouldering the shipping fees to and from location + the repair fee. 
        • Send us an email for further instructions regarding the repair of your bag. 

      7. USING ONLINE SHOP

      • If I leave the bag in my cart will it be considered as mine/ reserved? 
        • No, the item is not considered sold unless fully paid and checked out. Another fully paying customer who successfully checks out can still grab the stock available even if it is already in your shopping cart. 
      • I already added to my cart the bag but when I was paying the next day it's says it's sold out already. What happened?
        • Adding the item to your shopping cart WILL NOT SECURE the stock for you. Only FULLY PAID orders upon checkout will count the bag as secured and yours. We suggest to pay fully upon checking out, to not lose the available stock. 

      8. OTHER SELLING PLATFORMS

      • We DO NOT have any other selling platforms asides stronggirltm.com
      • We DO NOT have items available for sale via the orange, blue or black apps. 
      • We will NOT be selling in the future via other online shopping platforms
      • stronggirltm.com is the only official platform for our Strong Girl products. 

      9.OFFICIAL SOCIAL MEDIA PLATFORMS

      Any other accounts or sites outside from the mentioned above is not an official account. 

      10. CONTACT US

      • For faster responses, please send an email to stronggirl.ph@gmail.com
      • Sending a message via social media apps will be attended to within 24 hours. It would be best to contact us via email for faster responses. 
      • We may also use the official social media accounts to get in touch with you incase of any questions or concerns about your order. 
      • Where or who do I contact for any problems or concerns?
        • Send us an email at stronggirl.ph@gmail.com